Customer Experience Specialist (Contract)

Are you passionate about creating exceptional customer experiences? Do you thrive in dynamic environments where your insights can drive meaningful improvements? Private Advertiser is seeking a dedicated Customer Experience Specialist to join our team in Bali. As a Customer Experience Specialist, you'll be at the heart of our operations, ensuring that every interaction with our clients and partners is seamless, satisfying, and memorable. This is a full-time, contract position offering a competitive salary of IDR 6,000,000 - IDR 9,000,000 per month.

At Private Advertiser, we are a leading player in the digital advertising industry, known for our innovative solutions and commitment to excellence. Our team is collaborative, innovative, and driven by a passion for delivering outstanding results. We believe that great customer experiences are built on a foundation of deep understanding, continuous improvement, and a customer-centric mindset.

📋 Tanggung Jawab Pekerjaan

• Conduct in-depth customer research to identify pain points and opportunities for improvement.
• Analyze customer feedback and data to inform strategic decisions and enhance overall customer satisfaction.
• Develop and implement customer experience strategies that align with business goals and objectives.
• Monitor and evaluate customer interactions across various touchpoints to ensure consistent and high-quality experiences.
• Collaborate with cross-functional teams to drive customer-centric initiatives and improvements.
• Create and maintain comprehensive customer experience reports and dashboards using tools like Tableau or Power BI.
• Stay up-to-date with industry trends and best practices in customer experience management.
• Provide training and support to internal teams on customer experience best practices and tools.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, Psychology, or a related field.
• Minimum of 3 years of experience in customer experience, customer service, or related roles.
• Proven experience in conducting customer research and analysis.
• Strong analytical and problem-solving skills with the ability to derive actionable insights from data.
• Excellent communication and interpersonal skills with the ability to build strong relationships with internal and external stakeholders.
• Proficiency in using customer experience management tools such as Qualtrics, SurveyMonkey, or similar.
• Experience with data visualization tools like Tableau, Power BI, or Google Data Studio.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.

🛠️ Keahlian

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