Customer Support Specialist (Non-Voice Chat) - Remote from Bali

Are you looking for a rewarding career in customer service without the pressure of voice calls? Join our dynamic team as a Customer Support Specialist (Non-Voice Chat) and work remotely from the beautiful island of Bali! In this role, you will provide exceptional support to our customers through chat, email, and social media, ensuring they have a seamless and enjoyable experience with our products or services.

At Private Advertiser, we are a leading company in the digital advertising industry, known for our innovative solutions and commitment to customer satisfaction. Our team is passionate about delivering top-notch service and helping our clients achieve their marketing goals. By joining us, you will be part of a supportive and collaborative environment where your contributions are valued and recognized.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and issues through chat, email, and social media platforms, providing timely and accurate responses.
• Resolve customer complaints and escalate complex issues to the appropriate teams for further assistance.
• Maintain a comprehensive knowledge of our products, services, and policies to ensure accurate and helpful customer support.
• Use customer relationship management (CRM) tools such as Zendesk or Freshdesk to track and manage customer interactions.
• Monitor and analyze customer feedback to identify trends and areas for improvement in our customer support processes.
• Collaborate with cross-functional teams to ensure a cohesive and efficient customer support experience.
• Stay up-to-date with industry trends and best practices in customer service to continuously improve our support offerings.
• Participate in team meetings and training sessions to share knowledge and learn from colleagues.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a remote or digital advertising environment.
• Proficient in English, both written and spoken, with excellent communication skills.
• Experience with customer support tools such as Zendesk, Freshdesk, or similar platforms.
• Strong problem-solving skills and the ability to work under pressure to meet customer service goals.
• Familiarity with digital advertising concepts and platforms is a plus.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Willingness to work remotely from Bali, with flexible hours as needed.
• Bachelor's degree in a related field or equivalent experience.

🛠️ Keahlian

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